Exchanges

I made a mistake with my size, is it possible to change it?

Certain! If you have the wrong size, you can absolutely change it. Contact us and we will provide you with all the necessary information on how to proceed with the replacement of your size. Your comfort and satisfaction are important to us, so we will do everything we can to ensure you get the right size to enjoy your purchase to the fullest. Please feel free to contact us and we will do our best to assist you!

What happens if I choose a less expensive jewel?

The great thing is that here with us the choice is all yours! If you want to change the product for a less expensive one, don't worry. You will be refunded the difference or, if you prefer, we can make it even easier for you and give you a nice voucher to use for your next purchases. In short, we have thought of everything to make you happy even during the changeover phase! Choose the product you want and we will do the rest!

What happens if I choose a more expensive jewel?

Of course you can! If you want to exchange the product for a more expensive one, no problem! We'll send you an email with a balance link so you can pay the difference. We want to make sure that you are completely satisfied with your choice and that you get exactly what you want. So, browse through our jewelry and when you find the one that makes your heart beat, we'll make sure you get it!

Exchange rates - Europe

If you made the mistake of selecting the wrong size or are not completely satisfied with the item you bought, don't worry! You can easily request an exchange within 14 days of the arrival of the package. Our team will be happy to assist you in finding the solution that best suits your needs. Simply send a request and we will make sure to make the process as quick and easy as possible. We are here to guarantee maximum satisfaction and the perfect choice for you. Do not hesitate to contact us!

Exchange rates - REST OF THE WORLD

We're sorry, but we cannot make exchanges outside the European Union. However, you can return the purchased jewelry and place a new order. We ask you to take care of the return shipping for the jewel you want to return. Please make sure you choose a reliable courier for shipping, especially considering that it is jewelry. Once we have received the package, we will refund the amount paid. Please note: Personalized items cannot be returned.