FREQUENT QUESTIONS
JEWELRY
We offer a wide range of jewellery, crafted with care and
attention to detail using only high quality materials MADE IN
ITALY, such as 9kt, 18kt recycled gold and freshwater pearls.
All our jewels are produced in Italy, by skilled workers
local artisans who put a lot of love into their work. We are always looking for one
true craftsmanship and superior quality for every piece
we create.
You can wear solid gold jewelry in the shower.
We recommend removing pearl jewelry.
Certainly! Check out our Personalize Me collection to see which pieces can be engraved.
Here at Ventitré, we care a lot about the satisfaction of our customers. If you encounter defects or problems with your Ventitré jewel as soon as you receive it, we invite you to send us detailed photos of the product for our evaluation. We will be happy to assist you and, if necessary, we will send you a new piece of jewelry to replace the defective one. Your happiness is our priority! Please do not hesitate to contact us for any repair or replacement needs.
Our guarantee lasts 2 years. For more details, please see our full Terms and Conditions .
To take care of your precious Ventitré jewels, here are some useful tips:
- Avoid contact with harsh chemicals, such as perfumes or detergents. These could damage the materials of your jewelry.
- Gently wipe your jewelry with a soft cloth to remove any dirt or dust.
- Avoid using abrasive materials that could scratch surfaces.
- If you have pearl jewelry, it is advisable to remove it when showering or bathing to avoid contact with soap and water.
- When you are not wearing your jewellery, store it in a dry and safe place, preferably in a designated box or bag to avoid scratches or damage.
By following these simple precautions, your Ventitré jewels will remain beautiful and shiny for a long time!
If for some reason you are not 100% comfortable with your order, you have 14 days from purchase to return the jewelery to us, as long as it is in its original condition and has not been personalized. Take it easy, if you respect these simple rules, we will be happy to accept the return and help you find the perfect alternative for you!
ORDERS AND SHIPMENTS
Ventitré jewelry is handmade, so it takes time. From 7 to 15 working days. Don't worry, we will update you on the timing as soon as you complete the order.
The Ventitré jewels are contained in our box, inserted in our Ventitré Pouch. As a gift you will also have our cloth to always keep your jewel super shiny.
Rome Italy. Everything is created in our local goldsmith workshops.
Most likely yes, with some exceptions. See the shipping table here .
See the shipping table here .
When your order has been shipped, you will receive an email with the DHL tracking number (example: 2089101387). Can't find your email? Contact us here .
If you don't like your purchase we are very sorry, you can contact us and request a return. You have 14 days from purchase to return the jewel to us, as long as it is in its original condition and has not been personalized. Take it easy, if you respect these simple rules, we will be happy to accept the return and help you find the perfect alternative for you!
Returns are possible worldwide, please read the Terms and Conditions .
If the size is incorrect or you are not satisfied with your purchase, you can make an exchange request by contacting us and we will provide you with all the necessary information on how to proceed with replacing your size. Exchanges are only possible in the EU and UK, to find out more please read our Terms and Conditions .
No, sorry. All personalized jewelry cannot be exchanged or returned.
Yes, within 5 hours of placing your order.
MEASUREMENT GUIDE
Absolutely! Yes, we offer a size guide on our website to help you determine the correct size for Ventitré rings, necklaces, bracelets and earrings. In the guide you will find detailed instructions on how to take the correct measurement.
PAYMENTS
You can pay with Visa, MasterCard, Apple Pay, PayPal and also with Satispay. And if you are interested in splitting the payment without interest, good, you can do it in 3 convenient installments with the Afterpay payment service.
No, sorry! You can only use one at a time, but shipping is free if you buy more than two pieces of jewelry.
We hope these FAQs have been useful to you! If you have further questions or need assistance, please do not hesitate to contact us. We will be happy to help you!