Ventitré Rome

We are happy to offer you an exclusive guarantee, just like our jewelry. Take a moment to discover what we offer!

All Ventitré's jewelry is made of solid gold, marked with our trademark, which attests to the quality of the gold used.

9kt gold jewelry has the "375" hallmark, while 18kt gold jewelery has the "750" hallmark.

Our jewelry warranty lasts 2 years. This means that, for a period of two years, you will be covered by this guarantee, which exclusively concerns manufacturing defects. Before we can confirm that it is indeed a manufacturing defect, our experts will have to carry out a check.

However, it is important to note that this warranty does not cover damage caused by improper or negligent use of Ventitré jewelry.

Furthermore, the guarantee does not cover normal transformations of jewelry over time, such as changes in color or signs of wear.

For example, if your ring starts to turn into a bright rainbow or the bracelet seems to dance the Samba by itself, we're sorry, but there's nothing we can do. However, we hope you appreciate our jewelry!

If you need to assert the warranty, please contact our customer service. Provide full purchase details, such as your order number and the defect of the jewelry. Our experts will check and confirm the problem and, if everything is in order, we will proceed with the repair or replacement of the defective jewelry. And the best thing is that you won't have to pay anything, because the costs will be covered by us.

Finally, we would like to point out that this guarantee is only valid for you, the customers who purchased our jewelry via our website. We cannot extend it to friends or family. We are an exclusive club, all for you!

If you still have any questions, please feel free to contact our customer service, we are here for you 23 hours a day.

 

With love,

The Ventitré team